This is a free Service delivery manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Service delivery manager Job.
Service delivery manager Job Description
· Manages the performance of services to clients as agreed in the contract and ensures that the service levels are achieved.
· Manages the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking, and customer and vendor relationship management.
· Designs future processes and defines system requirements for functional areas within the Service Delivery organization.
· Establishes measurement criteria for processes so team can continuously improve, by assessing weak points, measuring progress, and adjusting to the changing needs of the business.
Sample Service delivery manager Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
· Full name
· Present and permanent addresses
· Telephone numbers
· Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Service delivery manager
To manage IT organizations and projects as a service delivery manager that ultimately deliver world class quality services and products to the citizens to stakeholders and clients.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Service delivery manager can add his/her career achievements like,
· Improved customer satisfaction by linking clients directly to IBM’s diagnostic tools.
· Ensured maximum 24/7 operation by trouble-shooting and solving problems.
· Functioned as Change Coordinator to ensure agreed action was implemented, driving open issues and project action items to timely resolution.
· Lead weekly meetings regarding status of projects.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Service delivery manager applying for a job would look like,
Service delivery manager
Global Technology Pvt, Delhi, 2005-Present
· Prepared monthly status and trend reports for customer upper management and weekly status to support teams to ensure timely action and milestone tracking.
· Provided counsel to customers for future hardware and software requirements, functioning as multi platform (MS, AIX, Linux) Hardware & Software maintenance support focal point.
· Identified potential expansion opportunities for incremental hardware and software solutions at Client Company.
· Transformed -25% losses on key contact into +18% profits in just 12 months.
· Improved customer satisfaction, solving previous issues with periodic outages and slow turn-around.
· Responsible for successful Sarbanes-Oxley and KPMG audits.
· Oversee all aspects of projects and contract deliverables.
Service Delivery Manager
Arjit Enterprises, Gurgoan, 2002-2005
· Designed and implemented problem and change management processes and procedures.
· Set deadlines, assigned responsibilities, monitored and summarized status of projects.
· Managed hardware and software inventory.
· Responsible for audit compliance.
· Prepared reports of monthly measurements for upper management and customers.
Assistant Service Delivery Manager
Kalpana Cooperation, Noida, 2000-2002
· Analyzed cost per event and recommend processes to lower cost.
· Compiled and analyzed claim data, trouble-shoot and recommend corrective action.
· Evaluated desk side support processes/procedures and effected improvement when needed.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Service delivery manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
· MBA(Marketing)
Management College, Delhi, 2000
· B.Tech(Computers)
Engineering Colege, Delhi, 1998
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Service delivery manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Service delivery manager would look like,
· Coordinated ISO 9000 education for team of 25 CEs and trained new Customer Engineers.
· Awarded as the best manager of the year 2008.
· Member of Indian association of service managers.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Service delivery manager could also look like,
Mr.Harshit Jain
Sr. Manager
Global Technology Pvt
Salary Range of a Service delivery manager
· The average salary received is approximately Rs. 30000 per month. This works out to an annual pay package of 3.5 Lakhs to 3.75 Lakhs per annum CTC.
· The salary from an American perspective works out to be $10000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Service delivery manager Interview Question
· What interests you most about the job?
· What is your dream job?
· Why should we take you?
· How is your experience relevant to this job?
· How could you enrich your current job?
· Tell me about a time you had to deal with an irritate customer, how did you handle the solution?
· How do you manage stress in your daily work?
