This is a free Hotel General Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Hotel General Manager Job.
Hotel General Manager Job Description
- Directs all aspects and daily operations of a hotel to ensure efficient and profitable operation.
- Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
- Delegates authority and assigns responsibilities to department heads.
- The manager level is typically the second level of management and may have first level supervisors reporting to this position; however, in smaller establishments the manager may be a first level supervisor over subordinate staff.
- Plans dining room, bar, and banquet operations.
- Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
- Interviews, hires, and evaluates personnel. Answers patrons’ complaints and resolves problems.
- Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
- May negotiate contracts with vendors and negotiate leases with on-site shops.
Sample Hotel General Manager Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Hotel General Manager
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Hotel General Manager can add his/her career achievements like,
- Award-winning, results-focused management professional, highly experienced in steering mission, direction, and expansion across the hotel, retail and restaurant sector.
- Six years experience managing operations, sales, customer service, training and development, P&L, property conversion, audit, quality control and vendor relations.
- Self-driven, fully committed to achieving and exceeding organizational objectives.
- Communicate with influence, effectively engaging both staff and client loyalty to optimize productivity and revenue; proven organization, time, and project management talent.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Hotel General Manager applying for a job would look like,
Hotel General Manager
The Royal Pride Hotel, Mumbai, 2006-Present
- Ensure first-class service delivery, meticulous employee/management relationships, product quality, and market image- driving an unfailing ´whatever it takes´ methodology to ensure superb customer experience.
- Develop business plans and strategy; budget and review, wage scale analysis, monitor property outgoings, revenue forecast, profitability and monthly P&L. Lead, train, motivate and performance monitor 70 staff, source new hire.
- Support client relations, issue solve, negotiate vendor contracts, administer benefits programs, and mediate with hotel contractors.
- Developed and implemented a weekly General Managers sales plan including external sales calls and industry referral program, supporting occupancy forecasts to maximize business outcomes.
- Served as Regional Internal Auditor and trainer in internal property audit and compliance.
- Trainer and expert for implementing the company’s People Soft payroll system within the region.
- Instigated a guest arrival program for inspecting VIP guest’s rooms by management team member- ensuring unmatched customer satisfaction, escalating the hotel and region’s ranking.
- Successfully inspired and led 70 strong team including 2 head housekeepers, 2 engineers and 2 assistant managers in achieving daily, weekly and monthly targets.
- Effectively negotiated vendor contracts to ensure optimum business outcomes for hotel property.
General Manager
La Optima Inn & Suits, Mumbai, 2003-2006
- Scoped and managed a large renovation within budget and projected three month time frame.
- Successfully managed and recovered through two active hurricane seasons in 2004 and 2005 with eight named storms directly impacting the hotel.
- Raised guest satisfaction score from 69% to 88% satisfied intent to return as measured.
- Oversaw all hotel operations encompassing product quality, guest satisfaction, budgeting, staff selection and training for a 143 room airport property.
- Held accountability for client relations, sales campaigns, trade shows; trained regional sales managers. Charged with sales and marketing for 8 properties.
Assistant General Manager
La Optima Inn & Suits, Mumbai, 2000-2003
- Contributed to project team for launching 7 Inn/Suites properties; staff hire, training, oversee construction punching and set-up; local, regional and national pre-launch sales and marketing.
- Energized team in delivering superior customer service and implementing effective sales tactics to meet and exceed revenue targets; performed merchandising, receiving, cash handling and staff training.
- Successfully oversaw management of twenty-one newsstand/retail stores targeting passenger customer service. Coached management personnel and staff in service protocols, general operations and sales.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Hotel General Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- Graduate in Marketing Management
Mumbai University, Mumbai, 2001
- 2 year certified course in Hospitality Management
King Collage of Hospitality Mnagement, Pune, 2001
Serve Safe Management Training
Food and Safety Training
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Hotel General Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Hotel General Manager would look like,
- Member of International Association for Hotel General Managers.
- Member of Indian Heritage Protection Society.
- inner of ´Best Hotel of the Region´ 2007, in recognition of guest satisfaction and intent to return, product quality and service as ranked by Medallia.
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Hotel General Manager could also look like,
Mr. Sameer Kulkerny
Sr. Manager
Satkar Group of Hotels
sameer@iiijjkk.com
Salary Range of a Hotel General Manager
- The average salary received is approximately Rs. 100000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $25000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Hotel General Manager Interview Question
- Have you been to any of our restaurants/properties? What did you think? What did you observe while you were there? Did you get a chance to interact with any of our managers or staff? What would you improve or change?
- What do you think sets us apart from our competitors?
- Why do you want to work for our hotel/club/restaurant/property?
- Who else are you interviewing with? How do we compare to them?
- Have you been offered any positions yet?
- What do you think is a chef’s/manager’s role? What qualities should they possess?
- How would you describe your management style? Your personality?
- What motivates you? How do you motivate others?
- What was the best company you ever worked for? The worst? The best boss you ever had? You’re least favorite? Why?
- What are some of your greatest accomplishments?
- Tell me about your cost control abilities? What have you done to help or improve your financial results?
- How would your supervisor/fellow managers/employees describe you?
- Have you ever been involved in confrontation with a guest/employee/supervisor at work? How did you resolve it?
- How would you handle the following situation?
