This is a free Help Desk Supervisor Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Help Desk Supervisor Job.
Help Desk Supervisor Job Description
- Supervises and coordinates activities of help desk technicians/representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps.
- Responsible for diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel.
- Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem.
- Activities supervised include, but are not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution.
- Talks to programmers to explain software errors or to recommend changes to programs.
Sample Help Desk Supervisor Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Help Desk Supervisor
Desire a challenging position utilizing my knowledge, skills, and abilities that have been acquired during my 27 years in the workforce and 4 years of college attendance.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Help Desk Supervisor can add his/her career achievements like,
- Responsible for recruiting, training, scheduling, and supervising teams of teachers
- Built and maintained client/community relations to promote Education Station’s programs to promote student enrollment and retention
- Ensured program quality and student achievement goals are met
- Managed customer satisfaction
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Help Desk Supervisor applying for a job would look like,
Help Desk Supervisor
Apple Computer Systems, Mumbai, 2006-Present
- Called software and hardware vendors to request service regarding defective products.
- Read trade magazines and attends computer trade shows to obtain current information about computers.
- Tested software and hardware to evaluate ease of use and whether product will aid user in performing work.
- Wrote software and hardware evaluation and recommendation for management review.
- Wrote and revised user-training manuals and procedures.
- Developed training materials, such as exercises and visual displays.
Help Desk Supervisor
Innovation Technologies, Mumbai, 2003-2006
- Installed microcomputers, software, and peripheral equipment, following procedures and using hand tools.
- Worked as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
- Conducted office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis.
- Recruited, hired, trained staff, evaluated employee performance, and recommended and initiated promotions, transfers, and disciplinary action.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Help Desk Supervisor who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- B C A (Computer Science)
Mumbai Technical Institute, Mumbai, 2003
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Help Desk Supervisor could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Help Desk Supervisor would look like,
CERTIFICATIONS
- Microsoft Certified Professional
- Master Microsoft Office User Specialist
- Certified Technical Trainer
- Customer Service Specialist
- CompTia A+ Certified
- CompTia Network+ Certified
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Help Desk Supervisor could also look like,
Mr. Bharat Jain
Sr. Manager
Innovation Technologies
bharat@iiijjkk.com
Salary Range of a Help Desk Supervisor
- The average salary received is approximately Rs. 20000 per month. This works out to an annual pay package of 2.4 Lakhs to 3 Lakhs per annum CTC.
- The salary from an American perspective works out to be $10000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Help Desk Supervisor Interview Question
- Why should we hire you?
- Why would you consider leaving your current employer? Why did you leave your last employer?
- For what positions are you best suited? Why?
- How do you address and correct poor performance by contractors or other employees? Example?
- Give an example of a crisis situation and how you handled it? Why?
- How would you handle it differently the next time this was to occur?
- When you have a difference of opinion with someone, how do you handle it? Example?
- How do you implement an unpopular decision? Example?
- What specific improvements can you make in the first 90 days? (Safety, productivity, reliability, etc.)
- Any other comments?
