This is a free Help Desk Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Help Desk Manager Job.
Help Desk Manager Job Description
- Supervises and coordinates activities of help desk technicians/representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps.
- Responsible for diagnosing, troubleshooting, and resolving information systems problems to minimize down time of applications and personnel.
- This position typically reports to a manager and is the first level of supervision in the organization.
- Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem.
- Activities supervised include, but are not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution.
- Talks to programmers to explain software errors or to recommend changes to programs.
- Calls software and hardware vendors to request service regarding defective products.
- Reads trade magazines and attends computer trade shows to obtain current information about computers.
Sample Help Desk Manager Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Help Desk
Looking for a position to acquire an internship of help desk with Techies Corporation where I can utilize my skills and motivation. Seeking for position to experience Customer Service Intern by using customer service skills.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Help Desk Manager can add his/her career achievements like,
- Worked as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
- Conducted office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis.
- Proven ability to hire, train, and lead highly effective teams and programs.
- Consistent record of meeting or exceeding all customer service and technical support goals.
- Adept at coordinating major hardware, operating system, and software implementations, as well as coordinating movement of resources.
- Strong background in inventory control, shipping, and receiving.
- Highly familiar with directing personnel training, end user support, and reporting functions.
- Outstanding presentation and communication skills.
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Help Desk Manager applying for a job would look like,
Help Desk Manager
Zen Computers, Bangalore, 2005-Present
- Tested software and hardware to evaluate ease of use and whether product will aid user in performing work.
- Wrote software and hardware evaluation and recommendation for management review.
- Wrote and revised user-training manuals and procedures.
- Trained users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
- Installed microcomputers, software, and peripheral equipment, following procedures and using hand tools.
- Involved in recruiting, hiring, training staff, evaluating employee performance, and recommending or initiating promotions, transfers, and disciplinary action
Software Support Specialist
Alpha Communucations, Bangalore, 2002-2005
- Implemented new software and upgraded existing software on 17 Novell Netware servers and on individual workstations
- Automated the installation of software to 1200 end-user PCs via DOS batch files, Symantec Basic scripting, and Novell Application Launcher snapshot technology
- Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 95, Microsoft Office, GroupWise, and numerous industry specific applications
- Identified and implemented technologies and methods of using existing technology to help users work more efficiently, including: /revising macros and spreadsheets in Quattro Pro, Excel, and VBA programming
Help Desk Assistant
Kaveri Software Company, Bangalore, 1999-2000
- Developing procedures and training users in electronic data transfer between applications
- Wrote articles for and reviewed the Techie Tips, Tricks And News newsletter
- Prepared documentation and training materials, coordinated technology related training
- Participated in conversion of 1200 PCs from Windows 3.1 to Windows 95
- Assisted in deploying Help Desk, including software selection and development of procedures Worked on the Help Desk to provide support for software, printing, and network access issues
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Help Desk Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- Certificate of Completion, 1 year Microsoft Systems Engineer
Microsoft Technology Institute, Bangalore, 1999
- Bachelor in Business Administration
Karnataka University, Bangalore, 1997
- MCSE XP License no.AS234S 2345
- MCSE 2000 License No. 23D3344
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Help Desk Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Help Desk Manager would look like,
- Zen Certificate of Excellence, 2007
- Excellent Spirit Alpha Communications Award, 2005
- Outstanding Customer Service Award at Kaveri Software , 2001
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Help Desk Manager could also look like,
Mr. Aryan Sinha
Manager
Soft Solutions
abc@iiijjkk.com
Salary Range of a Help Desk Manager
- The average salary received is approximately Rs. 25000 per month. This works out to an annual pay package of 3 Lakhs to 3.25 Lakhs per annum CTC.
- The salary from an American perspective works out to be $10500 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Help Desk Manager Interview Question
- How do you deal with conflict or criticism?
- Describe a short term goal you have set for yourself and how you intend on achieving this goal?
- What are you looking for in a job?
- What are your salary expectations?
- How do you deal with conflict or criticism?
- What do you know about our company and why do you want to work here?
- Do you have any questions?
