This is a free Flight Service Manager Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Flight Service Manager Job.
Flight Service Manager Job Description
- Oversees and ensures airline flight attendants’ conformance to personal appearance requirements and performance of preflight duties according to company standards.
- Compiles flight reports and observes performance of on-board airplane and preflight duties.
- This position typically reports to a director and may have supervisors reporting it.
- Reviews recorded errors, inadequacies, and reasons for deviation on daily check sheets forwarded from supervisor.
- Extracts information from check sheets and writes performance reports for inclusion in personnel folders.
- Consolidates trip report and daily checklist information regarding performed, emergency equipment, safety procedures, and appearance work standards. Reviews flight register and schedules to indicate assignments.
- Notifies personnel of changes in schedules.
Sample Flight Service Manager Resume Template
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
· Full name
· Present and permanent addresses
· Telephone numbers
· Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Management Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Flight Service Manager
To obtain Employment as a Flight Reservations Manager with a sound and developing air Transportation Company.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Flight Service Manager can add his/her career achievements like,
- Trained professional with experience in flight industry.
- Good communication and organization skills.
- accurate, punctual, service-oriented
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Flight Service Manager applying for a job would look like,
Flight Service Manager
Blue Sky Airways, Mumbai, 2004-Present
- In charge of directing through subordinate personnel, the flight reservation activities for certificated commercial or Transport Company, reviewing reservation reports, data on passenger miles flown, and conducting comparison studies on other airline reservation methods.
- Consolidated trip report and daily checklist information regarding performed, emergency equipment, safety procedures, and appearance work standards.
- Also responsible for reviewing performance evaluations on reservations personnel.
Assistant Flight Reservations Manager,
Blue Sky Airways, Mumbai, 2000-2004
- Assisted the lead manager by preparing estimates of work force required to process work load and equipment requirements to formulate a budget estimate and helped resolve personnel grievances.
- Extracted information from check sheets and writes performance reports for inclusion in personnel folders.
- Reviewed flight register and schedules to indicate assignments.
- Notified personnel of changes in schedules.
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Flight Service Manager who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
· Diploma Course in Flight Service Management
Kingfisher Academy, Mumbai, 2000
· B Com.
Xavier’s Collage, Mumbai, 1998
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Flight Service Manager could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Flight Service Manager would look like,
· Life Time member of Indian Association of Flight Professionals
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Flight Service Manager could also look like,
Mr. Bharat Jain
Sr. Manager
Kingfisher Academy
bharat@iiijjkk.com
Salary Range of a Flight Service Manager
· The average salary received is approximately Rs. 20000 per month. This works out to an annual pay package of 2.5 Lakhs to 3 Lakhs per annum CTC.
· The salary from an American perspective works out to be $6400 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Flight Service Manager Interview Question
- Tell me about a scenario when you had customer service rep that wasn’t meeting performance standards. What did you do to address this issue?
- Describe a time when you had to deal with an irate customer who was abusive to your staff. How did you handle it?
- How do you set customer service standards to the team? Do you engage and involve your team members in setting these standards and departmental goals?
- How do you handle customer service complaints that have been escalated to you?
- What is good customer service to you?
- What is the difference between customer service and customer experience?
- Often in customer service or client care, you need to deal with a high volume of escalations as well as your staff. Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?
